LeCreuset cooking and baking vessels are expensive and I’ve never been willing to spend that much, when in my mind . . pyrex will do . . but after we moved here, and figured we wouldn’t be moving again (maybe) and Chad was no longer cooking in my kitchen, I decided to invest in a few pieces of LeCreuset. One of the pieces I got was this 4 quart square casserole. I haven’t used it much, mainly because during the summer, I don’t use the oven so much.
A few weeks ago I was going to make a pork chop casserole. The onions and garlic were browned in a skillet, then mixed with raw rice, chicken broth and other seasonings and poured into the casserole dish. The pork chops were browned in the skillet, then placed on top of the raw rice and the casserole went into the oven.
After maybe 15 minutes in the 375º oven, I heard a little ping. I thought . . that almost sounded like a crack, but I left it alone. About 10 minutes later, I heard a loud ping and I knew it had cracked! I carefully removed it from the oven and set the whole dish inside a larger baking dish and let it cool a bit. I didn’t want hot food splattering all over me or the kitchen. One of the corners had cracked but the whole pot wasn’t shattered or anything.
I was pretty upset because that was one of the most expensive . . if not THE most expensive cooking pot that I have. Once it cooled and I removed the food from it, I wiped it out and decided I was going to get rid of the evidence before Vince knew what happened. I did not want to hear what he had to say about my expensive pot cracking. I stuck it in a black trash bag, added some old magazines and newspapers on top and put it in the trash.
Then I decided I should check the LeCreuset warranty and after reading it, decided to call them. I knew I had bought the pot since moving here so I hadn’t had it more than 5 years. I thought I had ordered it from Williams-Sonoma but it was not in y order history so I guess I got it from somewhere else. The nice lady at LeCreuset told me that they did not need my receipt . . just send the casserole and lid back to them and they would inspect the cracked pot and decide if it had failed due to a defect. I dug it out of the trash, stuck it in a box, printed a label and handed it off to my mail lady on September 18. The lady told me it would take 4 – 6 weeks for them to get back with me. If the pot was deemed to be defective, they would replace it. If not, they would offer a replacement at a discount.
In less than two weeks, a new dish arrived at my doorstep.
LeCreuset
I was so happy to get it! Same color as my original dish too. This size is so perfect for roasting a chicken and that’s exactly what I did last night . . roasted chicken in the new pot!
It’s a good thing I didn’t leave it in the trash and let it get thrown away! I’m real pleased with LeCreuset’s customer service.
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Cindy says
I am glad to hear that they have a good warranty as well as customer service! For years and years I have used a blue granite roaster but I finally received a LeCreuset for a landmark birthday gift and I LOVE it! I know it was crazy expensive but it is so fun to use and easy to clean.
Toni Wood says
I have picked up several pieces in yard sales over the years for next to nothing. They are my favorite pots and casseroles to use. Have never chipped a single piece. Your piece had to be defective. Glad to hear about the good customer service.
Susan says
My friend, Fran, loved those pots. She always bought hers at the outlet mall, but never had a problem with them. That’s a really pretty color and shape.
Diana says
That is great to know ! I have a few LeCreuset dishes. Woohoo pretty color too !
Glad this one worked for you !
Julie says
THUMBS UP!
Linda Steller says
I’m so glad to hear this! I’ve considered getting one or two of their pieces, but the price always turned me off. To know there’s a good warranty would mean they could be well worth it.
Dar in MO says
Great color and glad you got it replaced. I only have a couple of small skillets and a 2 qt. sauce pan with lids. My only complaint is that they are extremely heavy — especially as I get older. Nice to know they have good customer service.
Sara In AL says
So glad that they stood behind their product like that. Sometimes it just pays to call customer service. 😉 I have been lucky to find several pieces of Le Creuset cookware at a really good price at Tuesday Mornings. You have to be patient and look, look, look but you can find lots of bargains there. (no affiliation! )
patty says
I don’t have any Le Creuset. I have a glass top stove so I don’t know that cast iron will work on it. It is great they stand behind their products. I had to send my 2 1/2 year old Vita Mix back because it started smoking on me. They sent me the return UPS label and will either fix or replace my unit no questions asked!
Judy Laquidara says
Don’t do as I do but I always used regular cast iron on my glass top stove and had one for 9-1/2 years and one for 4-1/2 years (different houses) and never had a problem. The LeCreuset pieces I have are for the oven, though I do have other brands of the glazed cast iron.
Sara In AL says
I have heard that as long as the cast iron doesn’t get too loaded and the top can support the weight it is alright to use it. One salesman said to me “What happens when you rub something rough over glass? Gets scratched, right? As long as you are careful you are alright.” I still use my cast iron only in the oven.
Diana in RR,TX says
It’s really nice to know in this day and age there are still companies that do stand behind products.