LeCreuset cooking and baking vessels are expensive and I’ve never been willing to spend that much, when in my mind . . pyrex will do . . but after we moved here, and figured we wouldn’t be moving again (maybe) and Chad was no longer cooking in my kitchen, I decided to invest in a few pieces of LeCreuset. One of the pieces I got was this 4 quart square casserole. I haven’t used it much, mainly because during the summer, I don’t use the oven so much.
A few weeks ago I was going to make a pork chop casserole. The onions and garlic were browned in a skillet, then mixed with raw rice, chicken broth and other seasonings and poured into the casserole dish. The pork chops were browned in the skillet, then placed on top of the raw rice and the casserole went into the oven.
After maybe 15 minutes in the 375º oven, I heard a little ping. I thought . . that almost sounded like a crack, but I left it alone. About 10 minutes later, I heard a loud ping and I knew it had cracked! I carefully removed it from the oven and set the whole dish inside a larger baking dish and let it cool a bit. I didn’t want hot food splattering all over me or the kitchen. One of the corners had cracked but the whole pot wasn’t shattered or anything.
I was pretty upset because that was one of the most expensive . . if not THE most expensive cooking pot that I have. Once it cooled and I removed the food from it, I wiped it out and decided I was going to get rid of the evidence before Vince knew what happened. I did not want to hear what he had to say about my expensive pot cracking. I stuck it in a black trash bag, added some old magazines and newspapers on top and put it in the trash.
Then I decided I should check the LeCreuset warranty and after reading it, decided to call them. I knew I had bought the pot since moving here so I hadn’t had it more than 5 years. I thought I had ordered it from Williams-Sonoma but it was not in y order history so I guess I got it from somewhere else. The nice lady at LeCreuset told me that they did not need my receipt . . just send the casserole and lid back to them and they would inspect the cracked pot and decide if it had failed due to a defect. I dug it out of the trash, stuck it in a box, printed a label and handed it off to my mail lady on September 18. The lady told me it would take 4 – 6 weeks for them to get back with me. If the pot was deemed to be defective, they would replace it. If not, they would offer a replacement at a discount.
In less than two weeks, a new dish arrived at my doorstep.
I was so happy to get it! Same color as my original dish too. This size is so perfect for roasting a chicken and that’s exactly what I did last night . . roasted chicken in the new pot!
It’s a good thing I didn’t leave it in the trash and let it get thrown away! I’m real pleased with LeCreuset’s customer service.