The second Ebay mixer arrived Friday just as I was leaving to go get Addie. I hopped out of the car and went to watch as Vince opened it. We both noticed that it wasn’t packed nearly as well as the first one had been – a bit of bubble wrap and crumpled paper were in the box. Those mixers are heavy! The first had solid (vs. peanuts) pieces of styrofoam all around it – bottom, top sides; plus bubble wrap and crumpled paper. The first one arrived without a scratch!
As soon as Vince removed all the paper and bubble wrap, I saw that the base had a big dent . . kinda crumpled like an accordian, which had caused the paint to crack. We could see where the box had been smashed. I left to go get Addie. Vince contacted the seller. She was nice but wanted to make a “deal”. First it was something like . . you keep the mixer and I’ll give you back half of what you paid. No. Then it was like . . I’ll give you back what you paid for the mixer but not the shipping, and you ship the mixer back to me at your cost but keep the bowl. “Those sell for $45.” I don’t need another bowl!
Vince brought the mixer into the kitchen, plugged it in and it sounded really good but when I looked at it . . it is not a Hobart made mixer. It looks from the serial number like it was manufactured in 2003 (Hobart stopped making them in 1986) and is missing this on the metal trim and, from what I’ve read, those made by Hobart all have this plate.
Vince mentioned to her that the listing says it was made by Hobart but we don’t think it was. She said “That doesn’t matter . . it’s damaged anyway!” In the end, she is giving us a full refund and she sent a prepaid shipping label so we’re sending it all back to her.
She kept saying “It’s neither of our fault that it was damaged in shipping.” I kinda agree but I also think she should have done a much better job of packing it. Shipping is risky at best. She did have insurance on it and even if it had arrived not damaged, as soon as we realized it was not made by Hobart, we would have sent it back to her.
So, hopefully Vince is done ordering mixers. We have two working Kitchenaids, both made by Hobart – my original one and the first one that arrived from Ebay. We don’t need any more.
Raise your hand if you think Vince will order another one! 🙂