I understand that in the grand scheme of things, our floor damage is minor. It’s easily fixed but I’m angry that it happened when it should not have happened – purely through carelessness, and I’m angry with the appliance store’s handling of it. They did send someone out to fix the connection. Vince had already turned off the water to the dishwasher and he could have fixed the connection but we wanted them to see the mess. They were going to send a guy out to fix the wood floors – someone who works for them and does wood working on the side. No! I wanted a real wood floor refinisher. It all happened Tuesday. I called about noon to speak to a manager and, of course, no one ever called me back. Late Tuesday I called back and our salesman, poor guy, happened to answer the phone and I told him what I thought. Next morning, which was Wednesday, the manager called me, he apologized and was nice, and told me they were turning it into the insurance and an adjuster would call me back that day. Here it is Friday afternoon and we’ve not head from an adjuster.
We found a wood floor refinishing guy here and one in Neosho. The guy from Neosho had excellent pictures on his website, and he does beautiful work so I wrote him last night and he wrote me back this morning. Said he had finished up a job early and could come by this afternoon and look at it. He did and we liked him a lot.
He wants to let it dry completely – keep the dehumidifiers going until late fall when the humidity around here goes down. He can’t get to the job til February so we had him schedule us for February.
There’s no stopping spot because it’s all one continuous wood floor – kitchen, breakfast room, two hallways, foyer and dining room. He said the curling in the kitchen will go down but it probably will not go back to being completely flat. Even if it does go back flat, it has to all be buffed a bit and resealed and with it all being one big connected area, it all has to be done at once. IF it doesn’t lay flat and he has to sand it flat, then it will have to be restained and the entire area will have to be sanded down to have no finish, then stained, then re-sealed.
We’ll have to stay somewhere else for a few days – that will be the worst part – a dog and a cat . . I’m tempted to put a tent up on the back deck and sleep out there. Could be kinda cold in February. We’ll figure out something.
The worst part of all this for me has been worrying about whether we could get someone to do the work because so much of what we want done . . the people just don’t show up when they say they will. I think we found a really good guy and that makes me feel so much better about getting it all fixed.