This is probably a post I’ll regret making. I have an HP Chromebook, which I absolutely love and if ever I have to go back to a Windows based computer, I think I’ll give up computing.
I never turn my tablets off. I probably should but I don’t. There are lots of things I probably should do and don’t but that’s a post for another day . . or not!
A few days ago, my screen kept going blank. I’d wiggle it or mash here or there and it would come back on. It’s still under warranty so Vince called HP, they told me to reset and reboot . . or reboot and reset . . I did what they said to do and I’m not sure I believe that fixed it but . . it seems fixed.
The lady Vince talked to said someone would call back “tomorrow at 5 p.m.” Sure enough, about 5:30 p.m., the phone rang and it was HP. It was a very nice guy with a heavy foreign accent. He kept talking. The conversation went something like this:
Him: Have you had any more problems with your HP Chromebook since yesterday?
Vince: No. It seems to be working fine.
Him: Great!
Vince: Thank you for calling us back.
Him: I’m glad it seems to be working great.
Vince: Thank you.
Him: Would you like me to call you back tomorrow to check on it?
Vince: No. If we have problems, we’ll call you.
Him: You can call us any time. You still have a warranty.
Vince: Yes. Thank you.
Him: Thank you for choosing HP. Do you have any questions about other HP products?
Vince: No, everything is good!
Him: Is there anything else I can do for you.
Vince: No. Thank you.
Him: I will call you back tomorrow just to be sure it is working.
Vince: Ok. Thank you.
Him: Have a nice evening, sir.
Vince: You too.
Him: And I hope your Chromebook continues to work satisfactorily.
Vince: Me too. Goodbye!
I was sitting there cracking up. Sure enough, this evening, right on time, he called back again. Vince looked at the phone and said “I’m not answering it” but he did. Same thing. Just when you think you’re about to hit “end call”, he goes off on something else.
I told Vince . . he may be like the Maytag repairman! Maybe HP products are so good, the service tech guys have no one to talk to!
Seriously, he was very nice and he wasn’t bad to talk to . . it was totally surprising and funny!
w jordan says
Wow a company that cares and has customer support that does what they say. I’m all for that. And by the way I do and did love my Maytag appliances. I still have a 30+ year old washer, and dryer and 20+ years old ref. But they don’t make them like that anymore that is why service man said keep as long as can get parts.
Linda in NE says
My sister-in-law’s Maytag repairman told her the same thing…never give up that washing machine as long as it can possibly be fixed. The new ones might last 5 years. My son’s kitchen range and refrigerator both needed repairs before the one-yr. warranty was up. The stove repairs would have cost $800….yes, $800. Way too many electronics on that thing. He made sure to warn me that if I ever needed to replace our appliances that it was worth it to buy the extended warranty. The repairs on the fridge & stove were both free and he’s gotten two brand-new, bigger flat screen TV’s thanks to his extended warranties. Apparently now days it’s cheaper for companies to just give you a new item than to repair the one that quit working, no matter how close to new it is.
Ruth says
I have heard that computers, etc. do housekeeping stuff when they are turned off. So one idea is to turn a device off once a week, then turn it back on.
I’ll bet the HP guy had a list of questions and statements he was required to ask. Hope he doesn’t keep calling!
Linda in NE says
When I worked at the local library our main computer housed the database for the automation system and had to be left on all the time so the online card catalog systems would work 24/7. I made a point to shut it completely down once a week and reboot it. That cleared out things that needed to be cleared out and started fresh. Of course that was Windows and maybe the Chrome OS doesn’t need it as much, but it still wouldn’t hurt. What would it hurt to reboot? I shut my computer down every night and unplug my computer, printer & computerized sewing machine every night, especially during the summer thunderstorm season.
Nelle Coursey says
At least they did what they said they were going to. How many times have we sat and waited for someone to call us back and they never do! Or for someone to come repair something and they never show!
Judy Laquidara says
I know! That’s what made it so weird and the guy was friendly and easy to understand. It’s kinda mind boggling that we’re surprised when we get good service.
Betty Edwards says
Can you tell me more about HO Chromebook? I am considering it! Thanks!
dezertsuz says
Good to know about such a positive CS experience.