This is pretty much a rant. I know that I’m a lucky one in that I rarely have anything wrong with me but . . there is no excuse for what I consider inadequate medical care, and it really isn’t the actual “care” because I like my doctor – it’s the support staff. I think about veterans trying to go through some of the VA clinics and the frustration they and their families must feel. My little issue is nothing compared to what they go through but . . here’s my story.
Earlier this year I had a thyroid scan that showed a very small nodule. My doctor wanted me to have the scan re-done in six months. Because of issues we’ve had with the local hospital, I had it done in Abilene on November 5. They told me they would fax it to my doctor that day. I waited to hear from them. I didn’t write all the dates down so some of these dates are guesses but they’re close.
By November 9, I had not heard from the local clinic so I called them. They didn’t have the results but would look for it and call me back. By November 13, they had not called back so I called again. Nope, not here. I confirmed their fax number, called Hendrick in Abilene back. They said “We’ll do it right now and wait and make sure we get a confirmation that it went through.” I called the clinic here, said “They’re faxing it now. Please watch for it.” I waited til November 16, still had not heard from the clinic here. Called them and they said they still couldn’t find it. They called Hendrick, and then told me Hendrick had been using the wrong fax number, even though I confirmed that number with the clinic twice. November 19, they called and said they had the report and the PCP wants me to see an ENT. Again, because of the issues we’ve had here, I opted for an ENT in Abilene who is part of the Hendrick system. Because my regular PCP is out, I had to call Blue Cross and switch to another PCP in the same office. I did that on November 9. When I did it, I called the clinic and told them I had done that so the new guy needed to be the one to send the referral.
Tuesday, 11/20, I left the knitting group, went outside and called the clinic. They assured me they had sent everything to the ENT in Abilene. I said “If I do not hear from them, do I call you back or call them back” and the lady said “We’ve done what we need to do. You’ll need to call them back but I’m sure you’ll hear from them.
No. As of this morning I had not heard from them so I called the ENT in Abilene. They said that the clinic here had to get the authorization but they couldn’t do that til I changed my PCP from the doctor who is out to one of the other doctors . . which I did and told them I had done on 11/9. I called the clinic, explained it all, the lady told me they have one lady who does the authorizations and she would put a note on it that I was requesting it be done today. I had not heard from them as of 4:00 so I called, pretty much told them this had gone on long enough. They transferred me to the manager who said she would check and if it had not been done, she would do it herself. She called about 20 minutes ago and said she had gotten the authorization from Blue Cross and she was going to call it in to the Abilene ENT. Then she called me back about 10 minutes later and said she had talked to the lady whose name I had given her and they would be calling me with an appointment.
How hard did that have to be?
I already have the paperwork filled out to switch to a new clinic as soon as I get in to see the ENT. With Blue Cross, I can only switch doctors once a month, which I have used the same guy for years and I like him but his clinic is part of the hospital here. I had hoped to keep seeing him but we are so done with this hospital and anything/anyone affiliated with them. Hendrick is opening a day surgery clinic here sometime next year and there are a group of Hendrick doctors who are already practicing here. As soon as one month has passed since I changed PCP, I will do it again and hope for much better treatment.