We’re still having trouble with our thermostat. After Carrier did their update, it wouldn’t connect to Carrier’s server for several weeks. The a/c still worked but the remote features of the thermostat didn’t work. One day I passed by the thermostat and noticed that it was connected to Carrier. Yay! It worked for a few weeks but the day I left for MO, it stopped connecting again
Today seems to be Vince’s “get things done” day. He called Carrier this morning and they tell him we need a firmware update. Vince did the firmware update . . didn’t solve the problem. He called Carrier back and after holding about 15 minutes of holding and then trying various things that didn’t work, I decided today was a good day to leave early to go to knitting.
After updating the software, and talking with the service people at the Carrier level (not local), they tell us that there’s an updated thermostat and having the older one might be the problem. So, (1) they never notified us of the firmware update and (2) they never notified us that the thermostat needs to be updated to a newer model so we had to call the local service guy to come out and see what he can do.
Update
Please overlook the horrible orange color in the color where I’ve tried to match the glaze on the wall. It’s actually behind a rack and doesn’t really show but we probably are going to have to repaint the entire room because with a glaze over the paint, no one seems to be able to match the color.
Even though I love how this unit cools, I’ve not been impressed with customer service (at the Carrier level . . not our local installer . . I like him ok but just for the record, I like the Carrier guy in MO better! At this point, not sure I’d buy a Carrier again and that’s been our choice for so many years!
Amy in PA says
LOL, I can’t imagine dealing with all that techie stuff for heat & cooling! We have a coal stoker stove that once it’s lit in October runs til April-May. Just needs a bucket of coal dumped in it in the morning & empty the ash tray under it in the evening. It does have a thermostat but once it’s set we don’t change it. Our a/c is 1 window unit in the bedroom and the rest of the house is cooled by mother nature (it’s in the 90s here today with a real-feel over 100 with the high humidity in PA). Oh and we’re in our 40s, everything else we have/do runs on crazy apps & stuff but our heat is old fashioned, thought you’d get a kick out of that 🙂 Good luck with the updating & stay cool!
Teri says
Wow…Amy never heard of a coal stoker stove it sounds very interesting….we are in CA and live in the mountains and we have a wood burner and a pellet stove….where do you store the coal…
Sharon Downey says
I’m different person. But to answer your question about where coal might be stored. We live in a house that was built in 1926 and originally had a coal furnace. Coal was delivered through a coal chute into the basement on the other side of the room from the furnace. There was a metal flap that would raise to allow the coal to be dropped through. Something in the interest of security we have wired shut. From the pile it was shoveled into the furnace. Which was called stoking it. Our house has had several changes since then. Next furnace used diesel fuel or kerosene mixed with diesel when diesel can freeze up. Then it went to propane. Still I would be very upset to have to download stuff to try to get my furnace or air conditioner to work.
Amy in PA says
Our neighbor had that kind of set up before he switched to gas. Ours only holds about 2 5-gallon buckets at a time, we have it delivered by dump truck into a big pile at the foot of our driveway & cover it with a tarp. Once a week he fills the buckets & puts them in the garage or on the porch so we don’t have to go far to fill the stove. Ours takes rice coal, not huge chunks (it’s about nickel size shards) so it’s really not hard work at all.
Linda in NE says
It just seems like the more electronic stuff is involved in things there is just more to go wrong. I know the electronic stuff is supposed to make life more convenient and all, but when you factor in the frustration that goes along with it, it might be better if some things were changed back to manual. It’s a good thing you have Vince to take care of those things. The service departments always seen to listen to a man better than a woman.
Judy Laquidara says
You’re right about all that! But, today no one seemed to even listen to Vince. No call back from the hospital billing people as promised. No call back from the a/c guy.
Sandy says
I’ve had a fancy electronic thermostat for my heating and air for over a year, but I’ve never bothered to connect it to wi-fi. If I want to change anything I just press the controls on the touch screen. Easy-peasy!
Judy Laquidara says
Of course, we can do that too but we use the electronic thermostat a lot – when we’re out of town for a week or so and it’s 120 outside, we’ll keep the a/c on 90+ but if we’re getting home near dusk, walking into and sleeping in a 90+ house is not fun. We can remotely turn the a/c down to 75 and have the house cool when we get in. Same thing in the winter. Last year we were gone for 2 weeks at Christmas. No need keeping the house toasty warm for 2 weeks but when the weather showed that the lows were going to be near zero, we needed to make the house warmer to keep the pipes from freezing so we were able to do it remotely.
It isn’t always a matter of not wanting to get up and walk over to the thermostat.
And, since it came with our new uni, and I’m sure we paid dearly for it, I’d like for it to be working.
Nelle Coursey says
For some reason I don’t think any of the major brands are as good as they once were!!
dezertsuz says
I’m actually glad I just have a heat pump and leave it on the same temperature most of the time. It is programmable, but I don’t have it on a program. If I went out to work every day, I might. It seems to me that when they put the new unit in, someone ought to have said something about updating the thermostat. But also, that could just be an excuse. It could be something else entirely!