We’re still having trouble with our thermostat. After Carrier did their update, it wouldn’t connect to Carrier’s server for several weeks. The a/c still worked but the remote features of the thermostat didn’t work. One day I passed by the thermostat and noticed that it was connected to Carrier. Yay! It worked for a few weeks but the day I left for MO, it stopped connecting again
Today seems to be Vince’s “get things done” day. He called Carrier this morning and they tell him we need a firmware update. Vince did the firmware update . . didn’t solve the problem. He called Carrier back and after holding about 15 minutes of holding and then trying various things that didn’t work, I decided today was a good day to leave early to go to knitting.
After updating the software, and talking with the service people at the Carrier level (not local), they tell us that there’s an updated thermostat and having the older one might be the problem. So, (1) they never notified us of the firmware update and (2) they never notified us that the thermostat needs to be updated to a newer model so we had to call the local service guy to come out and see what he can do.
Please overlook the horrible orange color in the color where I’ve tried to match the glaze on the wall. It’s actually behind a rack and doesn’t really show but we probably are going to have to repaint the entire room because with a glaze over the paint, no one seems to be able to match the color.
Even though I love how this unit cools, I’ve not been impressed with customer service (at the Carrier level . . not our local installer . . I like him ok but just for the record, I like the Carrier guy in MO better! At this point, not sure I’d buy a Carrier again and that’s been our choice for so many years!