Maybe it’s because we had the perfect UPS guy in MO. But here, what is wrong with UPS? The last time I “complained” about UPS on here was when folks were sending quilts for the Texas fire victims and I asked that you not use UPS. That got the attention of a sweet blog reader whose son works for UPS and he assisted with getting the driver to figure out where I lived . . which was in the rental in a subdivision and shouldn’t have been hard to figure out. But, the driver came by my house, introduced himself and apologized for having left my packages with everyone but me and I didn’t have any other problems with him.
Then we moved out here, behind a gate. We have lots of UPS drivers. I see a different one all the time. Vince went and talked to the manager to see what they would do with our packages. She assured him that they would come through our gate and deliver our packages. Our gate code is in their computer. Not long after their meeting, we found a box stuck over the gate and left overnight . . where anyone could reach in and get it. I called UPS, talked to the local manager and after a couple of conversations, she assured me that she had taken care of the issue and it would NOT happen again.
This morning when Vince was leaving for work, hanging over the fence was a plastic bag with a box in it. A box that contained a quilt being returned to me by Quiltmaker.
It’s like I told Chad growing up . . if I can’t trust you 100% of the time, then I can never trust you. Thank goodness he was about 99.999% trustworthy! 🙂
I called UPS again today and the manager told me she would talk to the driver who did it. She told me “he doesn’t take criticism very well.” You know . . how a driver takes criticism is not MY concern. My concern is that when you tell me it will NOT happen again, and then it happens again, do I avoid using UPS at all costs or do I hope you’re right and it won’t happen again?
We get a lot of packages and most of them are things that can be replaced . . Mason jars from kmart.com, shorts from samsclub.com. But sometimes it’s quilts and those things, I don’t want to have to replace. Am I wrong for expecting them to do what they say they will do?? They say they will come through the gate and deliver my packages. USPS says they will not come through my gate. The driver calls me and I meet her at the gate or she puts a note in my box and takes my package back to the post office for me to pick up.
I appreciate my blog reader’s son helping me with my first UPS issue but I am very surprised and very disappointed, that after the manager’s assurances that my packages will be delivered, that a quilt in a box was left hanging on the gate overnight last night!