Remember how happy I was when I sent my laptop off to Office Depot to be repaired under the extended warranty? Here’s the rest of the story.
I noticed that the case was cracked – just a tiny hairline crack but it’s growing – near a corner. It was obviously cracked when the repair person popped the case open to do the repairs. I wrote to the repair company which is a company contracted by Office Depot. They wanted pictures. I sent pictures. Then I get this response: Cracks and scratches are cosmetic and not covered by your warranty! Wait just a minute — YOU cracked my case. Sorry . . not covered!
Vince contacted someone with the corporate customer service department at Office Depot. He wanted pictures. He wanted copies of all the e-mails back and forth with the repair company. Sent all that. This has been going on for 2 or 3 weeks now. Today I get a response from him: Cracks and scratches are cosmetic and not covered by your warranty! But . . we’ll send you an Office Depot gift card for $100!
For what? So I’ll shut up and go away??
I’m so aggravated with them!
I still have 6 months left on my warranty and they already told me that when a computer comes in with a cracked case, they just send it back. . they won’t work on it. So, not only do I have a computer with a cracked case but the rest of my warranty is void.
So . . if you’re wanting to buy something and you expect to be treated with respect and get any degree of customer service, you might want to avoid Office Depot.