This whole stove incident has to be a joke. I know not to say this but it should take a lot of effort for something to go this haywire!
On June 20, we went into the big box store and bought a stove. We were told it was a stove that someone had ordered and never picked up. It had never left the store. It was still in the box. We bought it and it was scheduled to be delivered on Friday, June 24.
On June 23, the delivery people called and said “We can’t deliver your stove because it hasn’t arrived in the store yet”. Wait . . it was there when we bought it. There there was apparently a big meeting of the minds at the store and four or five hours later, we received a call “Your stove will be delivered tomorrow”.
On June 24, a damaged stove, not in a box and not the same stove we had had bought was delivered. It had a bent metal piece so one of the legs was missing and could not be screwed in. The delivery guys took a leg off another spot just to see if it would screw into the hole because we could get another leveling leg but nope, there’s enough damage the leveling screw cannot be screwed into that spot.
We called the store and after Vince called corporate, one of the store managers told us a stove like we bought was going to arrive on Tuesday, June 28, and he could have it delivered Wednesday, June 29. Later he said it would be delivered “as soon as possible”.
Yesterday afternoon, June 28, I decided to call and see if the stove had arrived. Nope! Five phone calls later, I was told that they were sending a stove for delivery today. They “upgraded” to another stove in the store, but we don’t have to pay any extra money because “I dropped the ball”. We cannot get facts from anyone, i.e., what happened to the stove we paid for; where’s the stove that was on the way to the store to arrive yesterday; why weren’t we told there was an issue with the stove we bought instead of them just subbing a damaged stove and sending it? What has happened to customer service? I’m assuming that the stove that was on the way to the store to arrive yesterday wasn’t really on the way but maybe in a warehouse and could have been delivered to the store yesterday if someone had ordered it but someone never ordered it. Again . . I’m guessing.
I told the manager – I don’t care if I get a white, a black, a green, a red stove . . I want a stove! I also told him if we have to pay more to get a different stove, that’s fine. I just want a stove delivered on Wednesday!
They did offer to refund us our money but . . and this is probably part of the problem . . we got a great deal on that stove. I don’t think there’s a big demand for scaled down no frill stoves but . . I guess someone else bought the one we bought or maybe we bought the one someone else bought. Isn’t this just absurd?
After Chad worked in management at a big store, I know those managers and assistant managers are under stress – short handed, corporate making demands on them, they’re probably working 60+ hours each and every week and they are expected to make everything right for every customer.
At this point, I don’t blame anyone. I just want a stove for canning downstairs.
I had ordered 50 pounds of potatoes and 25 pounds of carrots for canning. It was fairly cool Sunday so I got all the potatoes canned. Now I have the carrots left to can AND I have about 20 bell peppers in the garden that need to be picked. I want to make deconstructed pepper soup and can that so I’m trying to leave the peppers on the plant til I get the stove and get the carrots canned. I can do it all upstairs but I just don’t see why I should have to since we bought a stove that should have been delivered last week!!
I’ll let you know what happens this afternoon.