I fully understand that the USPS is struggling, probably more so now than during any previous holiday season. Many of us are shopping online more than ever before and that has to get delivered by someone. We’ve had no problems with Fed Ex or UPS.
Years ago, I created an “Orders” folder within in my inbox and every time I get an order confirmation email, I’ll “file” that email in the Orders folder. Most of the time, I don’t even go back and check it because other than cross stitching orders, I haven’t ordered much that was delivered by USPS, and I’m generally waiting on something to arrive if it’s cross stitching related.
You all know my usually online shopping hangouts that I love and highly recommend and because they aren’t mentioned here, simply means I haven’t had any problems with lost packages so I don’t know how they would deal with it.
I’ve read on some business websites that once the package leaves their hands, they’re basically done with it and I do understand that position. There seem to be a lot of lost packages these days and it’s hard for small businesses to replace everything that’s lost but somehow, a blanket statement that “we can’t control the mail” makes me not want to do business there.
I have mixed feelings because (1) as a customer, I don’t want to pay for something I never received and (2) as someone who has done business that required shipping, I wouldn’t want to replace at my own expense, anything that was lost. When I was doing shipping, I made sure that if it was something I didn’t want to have to replace out of my own pocket, I paid for the insurance and it was just another cost of doing business. When I was longarm quilting and sending quilts out several times a week, I used UPS and never had a problem. When I was sending out books, I shipped them book rate, didn’t buy insurance and never had a problem.
Anyway, I mentioned a while back that a package from The Kitten Stitcher never arrived. I contacted her and she was very nice about it. We gave it more time. A post office on her end had “coded it wrong” and it said “handed to customer” the same day it was mailed but I never received the package and she sent a full replacement.
Now, a package from The Fat Quarter Shop seems to be stuck in Austin, Tx. The package was mailed on 12/2, arrived at the Austin sorting facility on 12/3 and never got scanned again. Is it still there? Is it winging its way to me and never being scanned along the way? I have no idea but FQS is going to send me a replacement package and, as with Kitten Stitcher, asked that I return the first one if it ever shows up. With Kitten Stitcher’s package, it was linen so I would have just paid for it and kept it. The main thing in the FQS package is Lori Holt’s 2022 planner and I don’t need two of those so I would send it back instead of paying for a second one.
I’m wondering if, in the future, I won’t start asking about the replacement policy for packages lost in the mail before placing orders. At least if I know ahead that they will or won’t replace a lost package, I can make a decision on how badly I want that merchandise or if I could buy it somewhere that will let me pay for insurance or will replace the order.