Yesterday it had been one week since the dishwasher incident. It had been almost a week since the appliance store general manager told me an adjuster would call me that afternoon. I waited patiently. I felt like they were going to take care of things but wasn’t real happy about the lack of communication.
Yesterday Vince called the GM back and he seemed surprised that we had not been contacted by an adjuster. He was very nice, assured us he would make a phone call and see what he could do.
Within an hour, an adjuster had called. She was super nice. She asked me about the water getting under the wood. I started to tell her that the dishwasher had not been connected to the water line properly and she said “Oh, we accept full responsiblity. We will do whatever it takes to make this right for you.”
I explained that because the wood is continuous, it all has to be refinished. She said “Absolutely!” I told her that IF the wood flattens when it dries, then all they’ll have to do is buff it and redo the finish. If it doesn’t go back to being flat, they will have to remove the stain, take it down to the wood, re-stain it, then re-finish it all. She said “We don’t want to skimp. We want it to be in perfect condition and we want you to be happy.”
Somehow we got on the subject of Louisiana and her family is from Lake Charles, which is where I’m from so we talked a few minutes about hurricanes, food . . the Lake Charles area in general.
I told her we had borrowed a dehumidifier and she said “Please . . if you need one, buy it and we’ll reimburse you.” I told her that we aren’t asking for anything except to get the floors fixed back to how they were before this happened.
I told her that it was going to be the end of January or the first of February before the wood floor guy could fix it and she wanted to be sure we don’t need anything before then.
I hung up the phone almost in tears – so grateful that she was so nice and accommodating.
It’s all going to work out but it will be a while before it’s finished and we’re done with this project.