There’s a food truck near us that I like a lot. Vince is not a food truck fan and it’s taken me this long to convince him to go there. Today we had to go to Walmart to get spackling (because Vince pulled the screws out of the wall above the fireplace). He decided he would try the food truck . . finally so after we were done at Walmart, I called in our order. We were actually almost to the food truck when I called it in.
We got there and Vince went up to the window to get it and here’s the conversation:
Vince: We had two orders for Judy.
Food Truck Guy: No! You have three orders.
Vince: My wife called it in – two orders.
Food Truck Guy: No. Three orders. She called right back and added a third order.
Vince: She didn’t! (Then he came out to the car to make sure. No! I handn’t).
Food Truck Guy: I know it was her. It was the same voice.
Vince: Dude .. let me pay for my two orders and let’s end this conversation.
Food Truck Guy: What do you want me to do with the other order, throw it out?
Vince: I don’t give a damn what you do with the third order!
Vince came back to the car and was telling me about it. Our food still wasn’t ready so just as he got back to the car, another car drives up and a lady gets out. Vince said “Is your name Judy?” Yes! “Did you order salmon?” Yes! So, Vince told her the story about how we knew all that.
As much as I love that food truck, I don’t think we’ll ever go back there. Even though it was one employee . . it left a lasting impression. Too many good places to eat around here than to patronize a place that treats customers that way. I cannot imagine the . . I won’t use the word I’m thinking but you can all guess . . that gives a 17 or 18 year old you man the audacity to think he can talk to an employee that way and be so certain he’s right when he’s speculating at best and never did apologize, never did say “I made a mistake”.
Joyce says
Rule number one. Don’t tick off your customer! Ugh!
Judy Laquidara says
I think that used to be the rule but not so sure these days.
Dottie Newkirk says
That is sad…..in this day and age you’d think that customer service would be HIGH on the list of what to do.
Teri says
What a bummer. Did you wait to get your food?
Judy Laquidara says
Yes. We did get the food and it was good, as always, but after today’s incident, it won’t be a place I want to go back to visit.
Nelle Coursey says
I do not like rude people at businesses. He should have asked the second lady if she called in another order. Then he would have known there were 2 Judys. And he should have apologized but some kids do not think they have to do that! He will learn. I wish you had told the manager about this!
Judy Laquidara says
I told him . . here’s Judy . . obviously not ME and she ordered salmon. He just made a face and walked off. No apology. There was no manager there – just three young teen aged looking boys working. It’s a food truck – not a real restaurant.
nalaxu says
I think you would be doing the owners of the food truck a service to tell them about this incident. It would be a shame for them not to be able to correct the situation and to make amends to you.
Judy Laquidara says
Lately, we’ve found that bringing things like this to the attention of owners/managers falls on deaf ears. Employees are hard to find and employers seem to feel honored when the ones they have show up for work. We’ve noticed most seem to think there’s something wrong with us for expecting decent service so I’ve decided it isn’t my job to educate the owners on how their employees are treating people. Especially here, there are enough restaurants, I just won’t go back.
Susan Nixon says
If you really liked the food, you should probably contact the owner. If the young man loses his job over this, then maybe he’ll learn an important lesson.
Judy Laquidara says
There are so many places around here we really like, we won’t miss that one.