Remember a couple of days ago when Vince got locked out? He figured the lock was just cold and not working. He took it apart and oiled the parts that might need oiling. The next morning, he left the door open a bit when he went out. When he came back, he checked it and again, the knob wasn’t working again.
He got online to see if there were instructions for fixing a lock or checking for problems and he saw that the lock has a lifetime warranty so he contacted Schlage and they asked for pictures. He sent them and they’re sending us a new lock! He told them that the finish had worn off several years ago but that didn’t bother us and the lady said “You don’t have to live with an ugly lock! We replace them even if it’s just the finish worn off!”
She was really nice and it’s refreshing for a company to be nice and helpful and stand behind their warranty . . even on a nine year old lock that gets used probably 25 or 30 times a day.
So, no affiliation but anyone needing a door lock, we’ve just become big fans of Schlage door looks. Other brands may have the same warranty but this is the only one we’ve ever had to deal with and we’re impressed.
Laura says
Great service!
Dottie says
WOW – that’s good to know. In this day and age, it’s nice to know some companies stand behind their product with great customer service!
Val says
These are the types of locks that we use.
Nelle Coursey says
I didn’t know there was anything that had a lifetime warranty any longer. Several years ago our neighbor on Austin Ave. gave Pat his Lazyboy recliner. One of the springs broke and we took it to a furniture store here in town and they told us they were guaranteed for life. We told him we bought it from someone else and he said it didn’t matter! They were guaranteed for life.. He didn’t even charge us for labor! Bet they don’t do t do that now!
Susan Nixon says
That’s great to know there is a company like that!
cassews says
Yes Schlage is a good lock company. The youngest daughter had her lock fail and they replaced it with no questions asked. The lock combo is electronic and we have 3 of them as well and was pleased to find out they will replace them if need be.