As you may have read on Judy’s posts, it seemed we spent most of the week on the telephone dealing with some form of “customer service” (or should I say a lack of it) trying to rectify one issue or another. It appears most of these services have been outsourced to countries or people where English is not their primary language. An apparent cost cutting measure which helps a company’s bottom line at the expense of the customer’s time and frustration level. If it’s an attempt to get one to give up before an issue is resolved, I have to say it’s working well! Judy and I have observed a decline in quality services with almost every company we contact and it’s getting worse at an exponential rate. I think it’s interesting how the push for diversity and inclusion took place right before we saw this influx of non primary English speaking people into the workforce. I wonder if the real motivation was cheaper labor and not equality? I have seen this type of thing happen over and over. I believe this tactic is called changing the optics in politics today. We use to call it manipulation, but the new term sounds better don’t you think? People are lead to focus on one thing when actually something very different is going on.
Last week I recommended a book about making life better. One chapter in that book is entitled “Counterproductivity”. As an example, it details how the lure of new technology is not really making things better but instead it can become a real time waster. In many cases, one thing is being traded for another and the user or customer is usually on the losing end. Humm, sounds like more manipulation doesn’t it?
Take the infatuation with cell phones for instance. I grew up with one phone in the house and it was more than enough for needed communication. I think the bill was $15 a month and life was so much simpler. Now, everyone has to be immediately available so they can spend hours talking about mindless topics. An even bigger concern is the distraction it causes to the important aspects of everyday life. Have you seen couples in a restaurant not talking to each other because one or both of them are on their cell phones? Even more troubling is the distraction it causes when driving a car. I am sure if the real statistics were available they would show the number of accidents attributed to cell phone use far exceeds those caused by someone being under the influence of some substance. But since businesses tied to cell phones make so much money, it apparently overshadows any concerns for safety of individuals.
The last few nights we have been watching documentaries about the fracking industry (well installation, pipeline installation, increased truck traffic and sand mines). There are many documentaries you can watch for free if you have an Amazon Prime account, but I am sure you can find them on Youtube also. Fracking peeked our interest because it definitely has a bearing on the location where we may relocate one day. I had an understanding of many of the concerns associated with fracking, but these documentaries do a very good job of bringing the issues to light. We do not want to live anywhere near where fracking takes place. There are maps posted on the internet that show where fracking is occuring and Google satellite maps can be used to see if there are wells in the vicinity of a piece of property. The Google images may be a bit old but it does help give a perspective of what’s happening in the area. While watching these documentaries, we also watched one about the attempt to put a wind farm (Cape Wind) off the coast of Massachusetts, in the vicinity of many opulent vacation homes. The ease at which companies can install fracking wells and mines in the backyard of an average individual vs attempting to install a wind farm in the vicinity of homes of individuals with an above average income is additional proof of how a few individuals can manipulate the many.
Now you know why I turned off the news and don’t listen to the rhetoric that is the flavor of the day. It’s my opinion, that most of what we hear is just an attempt to manipulate us. We are expected to fall in line with someone else’s plan for control so we can increase their power and their wealth at the expense of our wellbeing. One of Vince’s rules for a more enjoyable life is: Know what you want, pursue it and forget about what the talking heads are saying. You will be much happier in the long run!