First, Happy Belated Thanksgiving. I was going to tell you all that I took the week off from PTF but I did find a little idle time so I decided to jot down a few thoughts. I will return to the mushrooming commentary next week.
As some of you may have read, Judy has a little incident with her Instant Pot this week. She got distracted, failed to insert the inner pot and poured rice and then water into the Instant Pot. All of a sudden there was water everywhere. She cleaned it up and didn’t say anything to me at first. Then, a day or so a later, for whatever reason, she decided to spill the beans or should I say – the rice.
Judy: Vince, will you please take a look at my Instant Pot?
Me: What’s wrong with it?
Judy then began to tell me what happened. I thought, that can’t be. Why would a company sell something that has the potential to put electricity in contact with water? But sure enough, on closer examination, if the inner pot is not inserted, the intended contents go right through what appears to be a closed bottom, into the electronics and out the bottom of the pot. I can’t believe this.
Being safety minded, I sent an email to Instant Pot customer service describing what happened and asking about the safety controls that prevent potential harm to a customer. First, I am assigned a case number. Then I get a second email asking me for more details on the model of the pot. Finally, I get an email which restates the safety features stated on the company website, but it never directly addressed the concern I raised. I responded, asking that my concern be addressed without the cookbook response.
If you have an Instant Pot, take a look inside with the inner pot removed and the pot unplugged. If you have a raised metal part in the bottom of the pot, see if you can push down in it? If you can, the gap that opens up is where materials can flow directly to the electronics without the inner pot installed. When using this kind of appliance, I would recommend that you find a way to remind yourself to always have the inner pot installed before adding contents. I read online where someone always put a large spoon in her pot, when the inner liner was removed for cleaning, as a reminder to re-insert the inner pot before use.
If I get any other advice from the Instant Pot company, I will pass it on. I am particularly interested in hearing what they suggest a customer do if they experience the same situation described here. Will the advice be: do you not use the pot again and discard it or just let it dry out and then use or take it to an authorized dealer for repair or send it back to the company or what??????
Until next week, Vince