I was waiting for a couple of packages to be delivered yesterday. When I got the tracking info on my phone, this is what it said:
There was no signature required. We get deliveries at least three days a week and if there was no secure location yesterday evening, there’s never going to be a secure location.
I called to see if they could give me any more info about why it wasn’t delivered or what might happen next. The guy I talked to was very nice but after a long wait, and trying to communicate with someone that I could barely understand, he may not have thought I was so nice.
36 minutes on the phone! The guy speculated that maybe the driver had too many of the new iPhones to deliver and just didn’t get around to delivering my package. Really? Maybe in some places but in my part of the world, very doubtful. Have I told you that in six years of living here, we’ve never seen a school bus in our area? There are so few residents and definitely no school aged folks.
Then he speculated that maybe the driver looked around, saw people or “things” that made them think it wasn’t safe to leave a package here. Hmm . . I don’t think so unless the chickens looked scary. I said “Sir, no! That didn’t happen!” The scariest thing back here is Vince. On second thought . . no, that’s not it. I’m the only one who’s afraid of Vince and that’s only on the day the credit card bill arrives!” 🙂 (That’s not true so don’t anyone worry about me.)
I guess the moral of this story is . . don’t order anything you want delivered on time if a new iPhone is coming out!
Donna says
Good customer service is a thing of the past. With all the technology it would look like someone would know what is going on and why the package was not delivered. Evidently the computer didn’t have a phrase that said what the real reason was so they just used on that was there. Progress!!!!!! If they can’t speak our language keep them off the customer service phones. That may sound ugly but we do live in an English speaking country and pay with American money and pay lots of American taxes so we should get American service. Politically correct or not it’s true . No one needs to fuss at Judy this is my opinion.
Penny in CA says
I’m still trying to have Amazon find or replace quilting book that I recently ordered. When I didn’t receive after promised date I tracked on Amazon & discovered my book was delivered to “mail room” by the new Amazon delivery service. I live in a single family house & do not have a “mail room!” I don’t think this new Amazon delivery service is really working well especially when service rep on phone doesn’t seem to believe me either!
Dorothy Matheson says
I know what you mean. I too live outside of town and have a closed gate. It is on a gate opener and we do not give out openers to anyone.
So We actually made a nice metal box on legs that sits beside the gate. Well at least most of the time with the notes now that there will be a delivery that day we do leave the gate open. Driver does come in and drop the box off. Or they deliver to the box at the gate. However some still just drop the package in the bushes outside the gate or on the ground inside the gate.
One driver did manage to back out from the gate and hit the tree branch with the top of the truck Just kept on going and left the big branch hanging into the drive way. Ugg I saw it happen and was hopping mad. DH was here and phoned the company. A manager came out and apologized. Actually there were two guys in the car and after I bit I saw the car and the truck going back. I think the driver got sacked.
We finally got the branch cut down and out of the drive way.
If he had just stopped and said I’m so sorry I would have said OK and nothing further.
UPS did replace a book I ordered and they dropped over the gate and it rained on it overnight a few years ago.
So at least they have responded to our complaints.
Jen says
I think they Do that when they have no other deliveries around you. FedEx did it to me 2 days in a row….business closed. Really? You’ve been delivering to our farm for 10 years all hours of the day. I know we are on the southern most part of the route.
Linda in NE says
Around here if you get a message like that it means they dropped the package at the post office and you need to go get it. And actual 2-day delivery from Amazon? Minor miracle straight from God.
dezertsuz says
I hope it turned up, Judy, or at least gets replaced. It must have been a new driver, because I think all the drivers know you, don’t they? We’ve had good luck with Amazon replacing packages that may or may not have been delivered, but certainly weren’t on the porch when we got home. It has only happened twice. We don’t live in the country, but in a sort of edge-of-city neighborhood, on a dead end street.