• Skip to main content
  • Skip to primary sidebar

Patchwork Times by Judy Laquidara logo

  • Home
  • Projects 2021
  • Menu Plans – 2021
  • Useful Links
  • Contact

January 1, 2008

Customer Service ??

Edit: After being on hold for an additional 1 hour, 12 minutes, I hung up. I called back and explained to the operator that I wanted to talk to someone NOW who could resolve this. She offered me their “complaint department” where I talked to a man who issued a $25 credit and the iTunes headache card is no more!

I am about to add to my New Year’s resolutions that I will not spend another dime on anything but groceries. I hate bad customer service. I hate it!

In mid-November, I ordered Chad some noise canceling headphones from Best Buy. I decided to add a $25 iTunes gift card for his stocking.

Christmas Day Chad tried to use the iTunes card and got a message that it was “canceled”.

I wrote their Customer Service Dept. on Christmas Day and received a message that someone would respond within 72 hours. Didn’t happen! Sunday I called the toll free customer service number, was on hold for 40 minutes and spoke with someone who couldn’t understand me and I couldn’t understand him but I was calm and polite. There are three sets of numbers on the back of the card, all in strategically different places.

Customer Service Guy: Read me the numbers off the back of the card.
Me: There are three sets. Which one do you want?
Customer Service Guy: The top one.
Me: I read a series of about 20 numbers, trying to minimize my goofy southern accent.
Customer Service Guy: Oops . . not that one. Read the next set of numbers.
Me: Again, trying to read a series of more numbers, trying to minimize my southern accent.
Customer Service Guy: Hmm, that one isn’t it either. Did you say there’s a third set of number?
Me: Again, trying to read the last possible set of numbers, while minimizing the accent and not showing my frustration.
Customer Service Guy: That should work! We’ll have the card activated by Monday night.

Last night Chad tried again to use it. Canceled. He tried again this morning. Canceled.

A few minutes ago, I called Best Buy back and was on hold only 24 minutes. Talked to another lady who said . . oh, you have to go to Apple’s website, do this, this, that and this.

I said . . maybe I can just get a refund. I can get a card at Target that works! Clunk . . she hung up on me.

I called back, now not very happy and probably not very polite. I’ve been on hold 37 minutes and am wondering if getting my $25 refund is even worth it.

You can bet that unless they’re giving stuff away, you will never find me in another Best Buy store!


E-mail Me!

Share This!

  • Share
  • Facebook
  • Email
  • Twitter

Related

Filed Under: Quilting

Reader Interactions

Primary Sidebar

  • Bloglovin
  • Email
  • Facebook
  • Pinterest
  • RSS

Subscribe Via Email

Floss Tubes I Love

Colorado Stitcher (Sheri/Loopy Ewe)
Jean Farish Needleworks
Saltbox Stitcher
Little Yellow House Crafts
Nicola Parkman
Brenda & The Serial Starter
Crosshatch Quilts
Nicky Noodle
Elizabeth Ann Can Stitch
Bumble Stitches
Mischievous Stitches
Attic Needlework Shop
Mama Loves You GB

2021 Knitting Plans

WIPS to Finish:

  • Ravencliff – Test knit currently working on.
  • Mi Casa Wrap – Not much done. Started November, 2017
  • Tabouli – 1/4 done – Started May, 2018
  • Persistence is Key – 1/3 done. Started March, 2019
  • Arkansas River Pullover – 1/3 done. Started November, 2019.
  • Gilda – 1/3 done. Started December, 2019
  • Stained Glass Cowl – Not much done. Started September, 2016
  • Leftovers Cowl – 1/4 done. Started February, 2015
  • Brickless – Not much done. Started December, 2019
  • Itatiaia Cocoon – Not much Done. Started September 15, 2020
  • Avalance – About 1/3 done. Started February 10, 2020
  • Match & Move – Over halfway done. Started October 10, 2020

New Projects:

  • Sugarcane Cardi – Using the purple Madelinetosh Work Sock.
  • Boulevardier – Using Baa Ram Ewe Winterburn DK.
  • Mariechen – Using Madelinetosh Longrider in Raspberry Cordial.
  • Magnolia – Using Madelinetosh Farm Twist Solid in Beautiful Liar.
  • Metropolis – Using Madelinetosh Chunky in Curiosity.
  • Superbloom Cowl – I made one of these as a Christmas gift but I’d like to make one for me. Miss Babs Yowza Mini Set, which I have.
  • Lizard Eyes – This look so interesting. Wollmeise – I already have it.
  • Rattlesnake – I need this to remind me that I survived living in the wilds of Texas for 9 years. Pretty sure I have yarn for this.
  • Lumber Jill Cowl – I have the yarn.
  • Heather Hoodie Vest – I’ll use Cascade Eco+ in Valentine.
  • The Weekender – Not sure about yarn for this one.
  • Homebody – I’ll probably use Kathmandu Aran 100 or Cascade Eco Wool.

Recent Posts

  • Perspective
  • Weather Next Week
  • Relaxing Weekend
  • Tomato Soup
  • Yesterday’s Stitching
  • More Info on Magnifiers
  • A Cemetery in a Subdivsion
  • The DMV Irony
  • Cross Stitch Enabling
  • Weather Variety
  • Summer Jubilee
  • Thy Love Divine

Archives

Looking For Something?

Calendar of Posts:

January 2008
S M T W T F S
 12345
6789101112
13141516171819
20212223242526
2728293031  
« Dec   Feb »
Occasionally posts contain links which are “affiliate links.” If you click through this link and make a purchase, I am paid a small commission. I will never endorse, nor share a link with a product that I have not tested and loved. Any commision earned helps defray the cost of running Patchwork Times and I appreciate your using these links! Thanks!

Copyright © 2021 · Patchwork Times

loading Cancel
Post was not sent - check your email addresses!
Email check failed, please try again
Sorry, your blog cannot share posts by email.